Shipping Policy

Our Shipping Policy is designed to provide clear information about order processing, shipping times, delivery expectations, and international shipping options. Please review our Shipping Policy carefully before placing your order.

Processing Time

All orders are processed within 1–3 business days after receiving your order confirmation email. Once your order has been processed and shipped, you will receive another notification containing your tracking information.

Please note that orders are not processed or shipped on weekends or holidays. During periods of high order volume, processing times may be slightly delayed. We appreciate your patience and understanding as we work to fulfill orders as quickly as possible under our Shipping Policy.

Shipping Rates & Delivery Times

We currently offer the following shipping options:

• Standard Shipping: 5–7 business days — $4.99 for orders under $50 (Free for orders over $50)

• Express Shipping: 2–3 business days — $9.99

• Overnight Shipping: Next business day — $19.99
  Orders must be placed before 1 PM EST to qualify for overnight delivery.

Delivery estimates begin after your order has been processed and shipped. Shipping times may vary depending on your location, carrier availability, and seasonal demand.

International Shipping

Our Shipping Policy also applies to international orders. We currently ship to the following countries and regions:

• Canada: 5–10 business days

• United Kingdom: 7–14 business days

• Australia: 10–15 business days

• European Union: 7–14 business days

International shipping rates are calculated at checkout based on package weight, dimensions, and destination country.

Customers are responsible for any customs duties, import taxes, or additional fees required by their local government. These charges are not included in shipping costs unless otherwise stated.

Tracking Information

Once your order ships, you will receive a tracking number via email. Please allow 24–48 hours for tracking information to update within the carrier’s system.

If you do not receive tracking information within a reasonable timeframe, please contact our customer support team for assistance regarding your order and our Shipping Policy.

Shipping Delays

While we strive to meet estimated delivery windows, shipping delays may occur due to:

• Peak holiday seasons

• Severe weather conditions

• Carrier service interruptions

• Customs processing delays for international shipments

• Incorrect shipping information provided at checkout

We are not responsible for delays caused by shipping carriers or circumstances outside of our control, but we will do our best to assist customers experiencing delivery issues.

Incorrect Shipping Information

Please ensure your shipping address is entered correctly before completing your order. We are not responsible for packages shipped to incorrectly entered addresses provided by customers at checkout.

If you notice an error in your shipping information, contact us immediately so we can attempt to update your order before shipment.

This Shipping Policy is intended to provide transparency and help ensure a smooth shopping experience for all Mansion Pieces customers.